Refund policy

Returns & Refunds

7-day return requests

For change-of-mind returns under our voluntary policy, contact service@orvenior.com within 7 days of receiving your item. This period does not limit any longer withdrawal period or remedies required by applicable consumer law.

Item condition

For a voluntary change-of-mind return, keep the item unused, unaltered, and in its original condition, with its packaging and included accessories. These conditions do not remove rights relating to faulty goods or rights to inspect goods under applicable law.

Return shipping responsibility

  • Our responsibility: If we sent the wrong item, or the item arrived damaged or has a product defect, ORVENIOR bears the necessary reasonable return shipping cost. Contact us to arrange a prepaid method or reimbursement instructions.
  • Change of mind: If the item matches the order and description but you no longer want it, selected the wrong size, or prefer a different style, you pay the direct return shipping cost, unless applicable law requires otherwise.

How to request a return

  1. Email service@orvenior.com with your order number and the items you wish to return. For a damaged, defective, or incorrect item, include a description and helpful photographs if available.
  2. Contact us for the correct return address and shipping instructions. Do not assume the address printed on the original parcel is the return address. A legally valid withdrawal notice does not depend on our prior approval.
  3. Pack the item securely and retain proof of posting. A tracked shipping service is recommended.

Refunds and exchanges

We will notify you after reviewing your return and issue any refund due to the original payment method, unless you expressly agree otherwise. Bank posting times vary. Applicable legal refund deadlines take priority. Contact us before returning an item for exchange so we can confirm availability.

EU statutory withdrawal rights

Where EU distance-selling withdrawal rights apply, you may notify us of your withdrawal within 14 days after delivery without giving a reason, and send the goods back within 14 days after that notice. Refunds due are made within 14 days of the notice, but may be withheld until we receive the goods or evidence of return. Standard outbound delivery charges paid are included where required. You pay direct change-of-mind return costs; we bear costs for faulty or incorrect goods.

Your consumer rights

Nothing in this policy excludes or restricts mandatory consumer rights, including applicable rights in Australia, the United Kingdom, the EU, and other destinations. Defects and other statutory claims are not subject to our 7-day change-of-mind deadline. Any longer mandatory period or additional remedy prevails.

Customer Care: service@orvenior.com