Shipping policy

Shipping & Delivery

ORVENIOR orders ship from Chengdu, China.

Destinations

We offer delivery to the United States, Europe, Southeast Asia, and Australia. Available destinations are those supported at checkout. If your country is not listed, contact us before ordering.

Free shipping

Standard shipping is free for orders to our supported destinations.

Estimated delivery

Estimated delivery time is 5–15 days. This is an estimate, not a guaranteed arrival date. Actual timing may vary with the destination, customs clearance, holidays, or carrier conditions. Contact us before ordering if your purchase is needed by a specific date.

Tracking and delivery assistance

Check your order confirmation and any shipping notification for order-status and tracking information. If your parcel is delayed, missing, or arrives damaged, email us with your order number so we can assist.

Address changes

Please check your delivery address before checkout. Contact us promptly to request a correction; changes may not be possible after dispatch.

Customs information

Free shipping refers to the delivery charge and is not a statement that all import taxes or duties are included. Contact us before ordering if you need confirmation of the tax and customs treatment for your destination.

Customer Care: service@orvenior.com